Frequently Asked
Questions

What services do you offer? We provide a range of services, including professional home organisation, decluttering, detailed housekeeping, moving assistance, and storage solutions. We tailor our approach to meet your unique needs and ensure a personalised experience

How does the process work? Step 1: We’ll go through your initial consultation, either in-home, or over zoom. Discuss your needs and goals in depth & decide the best plan for you. Step 2: Send over the proposal detailing time frame, goals, pricing and other details of your plan. Step 3: After the proposal is approved, we will decide a booking date and a 20% deposit will be required to secure the session. Step 4: We arrive on site for the session date & will start will decluttering & cleaning the space, and then complete the organisation, implementing storage solutions, labels & other details specific to your plan. At the end of the session we will see if you’d like any adjustments made & the remaining balance will be due that day. Step 5: We will check in within a week to see how everything is working for you & if you need any changes or adjustments. Step 6: We can schedule in a maintenance session, our Refresh & Reset, we will come back & reinstate the systems, and refresh the results.

Do I need to purchase storage solutions before our session? No, we offer a personal shopping service. We take care of sourcing and purchasing storage solutions and organisational products that match your space and style. This means everything is ready for you, and you can relax while we handle the details.

Do you bring your own cleaning supplies? For housekeeping services, we bring high-quality cleaning products. For organising sessions, we may bring basic supplies for light cleaning, but we recommend booking a clean for deep cleans prior to organisation.

Can I book a consultation first? Yes, we offer a free 30 minute video consultation to discuss your needs and provide a personalised plan, and recommend it to maximise results. This ensures we fully understand your goals and can deliver the best results.

Will you help me decide what to keep and what to let go of? Absolutely. We provide gentle guidance and support, helping you decide what to keep based on functionality and personal value, while respecting your decisions.

Can I hire you on a regular basis? Yes, we offer ongoing services for housekeeping, regular organising, and maintenance to keep your home functional and stress-free all year long.

Do you offer post-session support or follow-ups? Yes, we offer follow-up check-ins to ensure systems are working as intended. We also provide additional sessions if you need continued support or adjustments to your organising systems.

Do I need to be present while you work? You’re welcome to stay, but it’s not required for most of the process. We’ll need your input during the initial decluttering stage of an organising session and to provide access to the property. After that, you can leave us to complete the work and return to a refreshed space.

Are kids and pets okay? Yes, children and pets are absolutely welcome while we work. We’re happy to accommodate family life and will always work respectfully around your loved ones. Please just let us know of any animals prior, as some of our team have allergies.

How far in advance should I book a service? We recommend booking at least 2–4 weeks in advance to secure your preferred date and time, especially during busy periods. However, we’ll do our best to accommodate urgent requests where possible.