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Privacy Policy

At Sugarven Systems, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), including the rules for SMS marketing.

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1. What We Collect

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We may collect the following types of personal information:

 

  • Name, email address, and phone number

  • Home address (for in-person services)

  • Booking and payment details

  • Notes about your space, preferences, or needs

  • Photos (with your consent, for before-and-after images or portfolio use)

  • Marketing preferences, including your consent to receive SMS or email communications

 

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2. How We Collect Your Information

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We collect personal information when you:

 

  • Fill out a form on our website

  • Book a session or consultation

  • Communicate with us via email, phone, or social media

  • Opt-in to receive marketing messages (email or SMS)

  • Provide consent for use of photos or testimonials

 

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3. How We Use Your Information

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We use your information to:

 

  • Provide and manage our services

  • Contact you about your bookings or service updates

  • Respond to inquiries and feedback

  • Send invoices, receipts, and follow-up communications

  • Improve our services and client experience

  • Send promotional offers, updates, or service information via email or SMS (with your consent)

 

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4. SMS Marketing and Compliance

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If you opt-in to receive SMS marketing from us:

 

  • You will receive updates, promotions, or service-related information

  • You will only be contacted if you have provided clear and express consent (e.g. ticking an opt-in box or subscribing via text)

  • You may opt out at any time by replying STOP or contacting us directly

  • Your consent and opt-out preferences will be respected and actioned promptly

  • We will not send SMS marketing messages without your prior consent

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We comply with the Australian Spam Act 2003, and all SMS messages will clearly identify us as the sender and include instructions to opt out.

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5. Photos and Testimonials

 

Photos and testimonials will only be used for marketing purposes (e.g. website, social media, or promotional materials) with your written or verbal consent. You may withdraw consent at any time.

 

 

6. How We Store and Protect Your Information

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Your personal data is stored securely:

 

  • Digitally, with encryption and password protection where appropriate

  • Physically, in locked storage if hard copies are kept

 

 

We take reasonable steps to prevent unauthorised access, misuse, interference, or loss of your information.

 

 

7. Sharing Your Information

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We do not sell or share your information with third parties unless:

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  • It is required by law

  • You have given express consent (e.g. for a referral to another service provider)

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8. Access and Corrections

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You may request access to, or correction of, the personal information we hold about you at any time by contacting:

 hello@sugarvensystems.com

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9. Cookies and Website Analytics

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Our website may use cookies or analytics tools to enhance your browsing experience. This data is general in nature and does not personally identify you. It is used to help us understand website performance and visitor behaviour.

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10. Policy Updates

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This Privacy Policy may be updated from time to time to reflect changes to our practices or legal obligations. The most recent version will always be posted on our website with the effective date noted above.

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